Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We offer free standard shipping on all orders. Standard delivery takes 3-5 business days, while express shipping (1-2 business days) is available for an additional fee.
Where do you ship?
We currently ship to all 50 US states. We do not offer international shipping at this time.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can monitor your package’s progress through our website.
Returns & Exchanges
What is your return policy?
We offer returns within 30 days of delivery. Items must be unused and in original condition with all tags attached.
How do I return an item?
Initiate returns through your account. Generate a return label, package items securely, and ship using any carrier.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your return at our warehouse.
Products & Care
How should I care for my items?
Check individual care labels. Most items are hand wash cold or dry clean only. Avoid bleach and iron at low temperatures.
Are your products true to size?
Yes, most customers find our items true to size. Refer to our detailed size guide on each product page for specific measurements.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are processed securely.
Can I modify my order?
We process orders quickly to ensure fast shipment. Contact us immediately if you need to make changes.
Customer Service
How do I create an account?
Click “My Account” and complete registration. An account lets you track orders and save payment information.
I forgot my password.
Use the “Forgot Password” feature on the login page. We’ll email you a link to reset your password.
Quality & Sizing
Do you offer petite or tall sizes?
Selected styles are available in extended sizing. Filter by your preferred size range on category pages.
What is your quality guarantee?
We stand behind all our products. If you’re unsatisfied with quality, contact us within 30 days of purchase.